About physiotherapy
What is Physiotherapy?
How does it work?
Do you do hands on therapy?
Do I have to be really sporty to come and see you?
Your appointment
How do you ensure I am seeing the right person for my condition?
What age groups do you treat?
- In Wimbledon we treat newborn (with our wonderful paediatric Physiotherapist) all the way through to nonagenarians.
- In Esher we treat girls and women from 16 years and over.
What shall I wear?
Wear whatever you feel comfortable in! If you are coming for a lower limb problem then please bring shorts if you are able.
We will probably end up in the rehab gym at some point so comfortable clothes are more helpful than jeans for example but if you come in jeans or your suit, don’t worry, the session can still go ahead!
What should I bring?
Not much! If you’re claiming on insurance, bring your policy details: your membership number and authorisation code need to be sorted before your session, so have them to hand. See Payment & insurance for how that works.
Bring any scan or X-ray reports that relate to what you’re coming in for. And if it’s a lower limb problem, bring shorts if you can.
Can I bring my baby?
Yes, of course. We’re pram friendly, and there’s baby changing and an accessible toilet, so bring your baby along if that’s easier.
Is there somewhere I can shower and/or change?
- In Wimbledon: Yes, we have a shower and you can change in the bathrooms or in a clinic room.
- In Esher: Yes, there are shower facilities and changing rooms.
- In Paddington: Yes, you can use the showers and changing rooms on the middle basement floor.
Do I need a GP referral?
No. You can book directly with us for any of our services, so you don’t need to see your GP first.
The one thing to check is insurance: if you’re claiming on a policy, ask your insurer before you book, as some ask for a GP referral before they’ll cover treatment. See Payment & insurance for how that works.
Payment & insurance
Can I use health insurance?
In Wimbledon: Yes, we bill directly to Allianz, Aviva, AXA, BUPA, Cigna and WPA. If you have BUPA insurance you can see Ella, Gus, Jack, Charlie, Ciara, Lachlan, Hannah, Roshni, Isabelle, Adam, Emma or Alex. If you have Aviva insurance you can see Ella, Gus, Hannah, Adam or Emma. If you have Vitality insurance you will need to self-pay and claim back. We will provide you with the paperwork to do so but please check with them first with regards who you can see.
In Esher: We accept Allianz, AXA, BUPA, Cigna and WPA for Women’s Health Physiotherapy. Jenny doesn’t see patients using health insurance, so we’ll book you with another member of our pelvic health team.
In Paddington: The clinic is only for Capital Group employees. We accept AXA and Cigna International, the insurers Capital Group staff usually have.
How does it work with insurance?
You have to have your insurance details sorted BEFORE you attend your session. If you don’t you will be asked to self fund. You will need to contact your insurance company to get an authorisation code and number of sessions authorised (e.g. BUPA usually give 5 sessions). You will then need to provide us with your membership number, authorisation code and number of sessions authorised.
Remember, you need to call your insurance company up BEFORE coming to see us.
Please be aware that you may have an excess on your policy which will need to be paid in to us, we will contact you directly for this
How do you accept payment?
Can I make an online payment?
Yes, if you know you need to make an online payment, for example for an excess then please use the link here.
Please put in the amount, the invoice number and your email address and click next and follow the instructions.
What happens if I need to cancel or can’t make my appointment?
Please let us know as soon as you can. If you cancel with less than 24 hours’ notice, or don’t attend, you’ll be charged the full price of your appointment.
To change or cancel, call us on 020 8987 8026 or email info@mintwellbeing.co.uk.
Clinics, hours & access
Where are you based?
- Wimbledon: We are based at 54 Russell Road which is in central Wimbledon, on the same road as Wimbledon Theatre and Nando’s. We are slightly set back from the road down a small driveway.
- Esher: We are based at The FIT Partnership which is on Esher High Street.
- Paddington: We are based at the Paddington Square offices. At the moment we only provide Physiotherapy for staff who work for Capital Group.
Can I book at Paddington Square?
Only if you work for Capital Group. Our Paddington Square clinic is inside their offices, so it isn’t open to the public. Appointments there are for Capital Group employees.
If you don’t work there, you’re very welcome at Wimbledon or Esher.
Can I be seen at both clinics, and do you share my notes?
Yes. We’re one team with one set of records, so you can be seen in Wimbledon one week and Esher the next, and whoever you see will have your notes in front of them.
One thing to note: in Esher we treat girls and women from 16 years and over. See What age groups do you treat?
What are your opening hours?
- In Wimbledon our opening hours are:
Monday 7am – 8pm
Tuesday 7am – 8pm
Wednesday 7.30am – 7pm
Thursday 7.30am – 8pm
Friday 7am – 7pm
Saturday 8am – 4:30pm
- In Esher our opening hours are:
Monday 9am – 7pm
Thursday 9am – 7pm
- In Paddington our opening hours are:
Tuesday 10am – 5.30pm (Physiotherapy)
Wednesday 8.30am – 3.30pm (Physiotherapy)
Are you open Saturdays?
- Yes, in Wimbledon we are open on Saturdays 8am to 4.30pm
- In Esher we are not open on Saturdays
- In Paddington we are not open on Saturdays
Do you have ground floor access?
Wimbledon: Two of our six treatment rooms have step-free access, and we have an accessible toilet. The gym, the waiting room and the other four treatment rooms are up a short set of stairs. Please ask for a step-free room when you book. We can also reserve an on-site parking space if you have mobility needs.
Esher: Yes, there is ground floor access to the treatment rooms and lift access to the gym on the lower ground floor.
Paddington: Yes, the treatment rooms are all fully accessible.
Can I park onsite?
- Wimbledon: Yes, we have 4 parking spaces at the clinic, first come, first served. Please note: in Merton term time, our part of Russell Road is closed to cars from 8am to 9.15am and from 2.45pm to 4pm. Cars driving in during those hours are fined by Merton Council; cars already parked can leave at any time.
- Esher: There is no parking at The FIT Partnership. The nearest car parks are Berguette Car Park, Civic Centre Car Park, Heather Place Car Park, or the Waitrose Car Park.
