Frequently Asked Questions

Physiotherapy is simply rehabilitation to get you out of pain and back to what you love doing. Through the journey you will probably start to feel stronger and get moving better, picking up loads of practical advice along the way. It is effective following an operation, due to a sports injury, for a sore back or for women’s health to name just a few things!
Often it is a combination of hands-on therapy and exercise. After asking a whole series of questions to get to know you and your problem we will look at your movement, strength and do some specialist testing of certain things. They won’t hurt! We promise. From this we will be able to give you a likely explanation of what is causing your pain and the name of your condition. You will then start a period of treatment which will include rehabilitation exercises for movement and strength and you will possibly have some hands on therapy if it is required.
Depending what you are coming to see us for – yes! This will either be joint mobilisations or soft tissue work. However, we will very rarely do a whole session of hands on Physiotherapy; it is often just treating the symptoms and not the cause. By integrating hands on therapy WITH exercises for movement and/or strength then we will get you better more quickly! If you want an hour long massage then we have separate massage therapists who are highly skilled at this and would recommend doing this alongside your Physiotherapy sessions.
  • In Wimbledon we treat newborn (with our wonderful paediatric Physiotherapist) all the way through to nonagenarians.
  • In Esher we treat girls and women from 16 years and over
We have a large and highly qualified team. We will always ensure you are seen by the right person for your condition so if you have any questions regarding this you can ask our admin team and they will ensure that you are seen by the person most appropriate for your symptoms e.g. shoulder pain! We are also highly collaborative so if we feel that you are best seen by a different team member we will say so and move you over to them!
Most people pay by card and yes, we take Amex! We can also send an online Stripe link for payment or lastly we accept bank transfers. Sorry, no cash!
  • In Wimbledon our opening hours are:

Monday 7am – 8pm
Tuesday 7am – 8pm
Wednesday 7.30am – 7pm
Thursday 7.30am – 8pm
Friday 7am – 7pm
Saturday 8am – 4:30pm

 

  • In Esher our opening hours are:

Tuesdays 8am – 7pm

  • Yes, in Wimbledon we are open on Saturdays 8 – 4:30pm
  • In Esher we are not open on Saturdays

Wimbledon: Yes, we have ground floor access to two of our six treatment rooms with ground floor toilet access too. The gym is up a flight of 10 steps and the rest of our treatment rooms are down 6 steps.
NOTE:please request an accessible room when booking an appointment

 

Esher: Yes, there is ground floor access to the treatment rooms and lift access to the gym on the lower ground floor.
  • Wimbledon: We are based at 54 Russell Road which is in central Wimbledon, on the same road as Wimbledon Theatre and Nando’s. We are slightly set back from the road down a small driveway.
  • Esher: We are based at The FIT Partnership which is on Esher High Street.
  • Wimbledon: Yes, we have 4 parking spaces at the clinic. Drivers Please note: The road we are based on is pedestrianised during term terms between the hours of 8am and 9.15am and between 14.45 and 16.00. If you drive in to us between those hours you will receive a fine from Merton council. Anyone on site already can leave without a fine.
  • Esher: There is no parking at The FIT Partnership. The nearest car parks are Berguette Car Park, Civic Centre Car Park, Heather Place Care Park, or the Waitrose Car Park.
You can park at Wimbledon Theatre which is a 3 min walk away or on Palmerston and Derby roads which are also a 3 minute walk from the clinic.
Absolutely not! You can love reading, art, movies, dog walking, knitting or nothing at all! We see people with pain for no apparent cause and are here to help you feel better and live a more comfortable life.
In Wimbledon: Yes, we bill directly to Allianz, AXA, BUPA, Cigna and WPA. If you have BUPA insurance you can see Ella, Gus, Jack, Charlie, Jenny, Ciara and Annie or Lachlan. If you have Aviva insurance you will have to book a self-funded initial appointment, follow ups with Gus and Ella can be billed directly to Vitality so if you are insured by them you will have to pay our usual fees and claim back with them. We will provide you with the paperwork to do so!
 
In Esher: We only accept WPA, AXA, Allianz and Cigna in Esher for Women’s Health Physiotherapy

You have to have your insurance details sorted BEFORE you attend your session. If you don’t you will be asked to self fund. You will need to contact your insurance company to get an authorisation code and number of sessions authorised (e.g. BUPA usually give 5 sessions). You will then need to provide us with your membership number, authorisation code and number of sessions authorised.


Remember, you need to call your insurance company up BEFORE coming to see us.


Please be aware that you may have an excess on your policy which will need to be paid in to us, we will contact you directly for this

Wear whatever you feel comfortable in! If you are coming for a lower limb problem then please bring shorts if you are able.


We will probably end up in the rehab gym at some point so comfortable clothes are more helpful than jeans for example but if you come in jeans or your suit, don’t worry, the session can still go ahead!

  • In Wimbledon: Yes, we have a shower and you can change in the bathrooms or in a clinic room.
  • In Esher: Yes, there are shower facilities and changing rooms.

Yes, if you know you need to make an online payment, for example for an excess then please use the link here.

 

Please put in the amount, the invoice number and your email address and click next and follow the instructions.

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